FAQ - Frequently Asked Questions

Products

Yes, we exclusively offer professional nail products from recognized international brands, suitable for certified nail artists and nail technicians. Amateurs can purchase the products, but we disclaim all responsibility for misuse by non-professionals.

Yes, as an official distributor, we offer a selection of Aprés Nail products, including Gel X tips and base gels, color gels, and accessories.

You will find the different sizes and measurements of Gel-X Aprés Nail tips on our website on this page.

Yes, we select Japanese products renowned for their quality, especially for nail art and advanced techniques. Check out our blog post dedicated to the use of Japanese gel.

Yes, the selection of products available on our site has been carefully checked to ensure they contain ingredients compliant with current cosmetic regulations in Switzerland and Europe.

Some products we previously sold had to be withdrawn to comply with the latest regulations. These products are currently being reformulated by the manufacturer to meet current European legislation and will be offered again soon.

If you have any questions or concerns, please do not hesitate to contact us to obtain the desired SDS sheets, or for any other questions regarding Japanese products. We will respond as soon as possible.

Yes, we highlight products that are available immediately. In-stock products are shipped without delay. Out-of-stock products are not available for purchase unless the estimated delivery date is clearly specified. You can sign up to be notified when the product is back in stock.

SDS sheets are prepared and updated by the brands themselves. We must ensure we provide you with the most recent versions. Please contact us to obtain the desired sheets, and we will respond as soon as possible.

The American manicure involves using pre-formed gel capsules (Gel X) to create a quick, natural, and durable extension. Read our blog post about the American manicure.

Delivery

Yes, we are an online shop based in Switzerland. All orders are shipped quickly from Switzerland, with no customs fees. You can view the current delivery rates here.

Yes, we offer delivery in France and Europe. Shipping costs are competitive and fair. You can view the current delivery rates here.

Please note that some orders may be subject to import taxes in your country, which is beyond our control.

Orders are generally shipped within 24–48 hours for in-stock items. You will receive your order quickly anywhere in Switzerland. For orders shipped to Europe, delivery times may vary depending on the local postal services in each country. However, delivery times are generally 4 to 7 days on average.

Other questions

Of course, we offer human and responsive customer service to assist you with your professional product choices. You can use the chat function, leave your message, and we will get back to you as soon as possible during the day, otherwise you can send us an email via the contact form.

For hygiene reasons and due to the nature of the products, gels, capsules, and similar items unfortunately cannot be returned or exchanged.

However, if a problem is due to an error on our part (incorrect product, factory-damaged item, etc.), each situation is carefully reviewed on a case-by-case basis.

In such a case, we ask you to write us an email via the contact form as soon as you receive your order, as quickly as possible, so that we can offer you an appropriate solution.

Yes, we regularly send offers and news via our newsletter. Sign up in the field at the bottom of the page so you don't miss anything.

Professional Nail Stylists / Technicians

To benefit from professional advantages, simply send us a message via the contact form with your professional information. We will then create a permanent personal discount code for you, linked to your account.

Follow us on Instagram to be the first to know about all the latest news!

MBE NAILS INSTAGRAM